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Refund policy

return policy

After the customer receives the product, if the product has serious quality problems (within the scope of the quality description of the product), please be e -mail to hello@meiyastudio.com within a working day to inform us that we will arrange with the supplier arrangement replace. For details and rules of refund and exchange, please refer to the {product return clause} article in the company's online store.
  • The items must be sent back within 1 day after receiving
  • The items must be intact
  • The items must be attached to the same label and use the original packaging
  • The items must be returned to our return center
return address:
Room C, 5/F, Hongye Industry and Trade Building
No. 18 Hongye East StreetYuen Long District
New Territories, Hong Kong

** Please use SF Express Return to any return，The cost will be at your own expense, and you will not accept the postage to pay or send it to the post office，Unless it is a product quality issue.
There is a problem with product quality
Knowing that you have received defective products, we are deeply regretful. Send an email within 14 days after purchase (hello@meiyastudio.com) And attached pictures of faulty products, we will contact you to solve the problem.
Returns processing time
We will handle your return as soon as possible. After receiving the refund of the refund, we will process your refund within 1-3 working days. If you have not received a refund after 3 days of returning the product, please pass it (hello@meiyastudio.com ) Contact us and provide postal information proof in the return receipt that we will conduct further investigations.
Tracking the return status
When we receive your return part, you will receive an email receipt confirmation notice. When the refund is arranged, you will also receive a notice of the email refund confirmation. Please note that payment may take 3-5 working days to display in your account, depending on the card issuer.

 Return policy

After the customer receives the product, if the product has serious quality problems (within the scope of the quality description of the product), please send a photo of the product problem and notify us by email to hello@meiyastudio.com within one working day , And we will arrange with the support. For details and run and exchange, please refer to the article {item return terms} in our online store.

  • Items must be return with 1 days of receipt.
  • Items must be unDAMAGED
  • Items must have all tags attached and be in Original Packaging
  • Item ’s Must be return to our return

RETURNS Center:

Room C, 5/F, Hong Yip Industry and Trade Building

18 wang yip Street East yuen long distribution

New Territories, Hong Kong

 

** Please use sf express to return any return, the count will be at your own expense, and will not accept postages or post office delers it is a problem

Kulity issues

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 14 days of purchase at  (hello@meiyastudio.com) , with images of the faulty product and we will be in touch to resolve The Issue.

Return Process time

We aim to process your return as soon as possible, but on occasions it may take up to 1-3 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days Of returning the item (s), please contact us at (hello@meiyastudio.com) with the process of postage information from your return carrier receptive and we will include this.

Track the return status

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to Show in your account, depending on the card issuer.